FAQ

Notice To Customers:

PLEASE NOTE: Our shipping timelines are in addition to the order processing times listed on our Shipping & Returns page. Due to a recent high order volume and ongoing industry-wide logistical issues, please allow please allow 7-10 days for your order to ship. (We’re working around the clock to mitigate this!) As always, you’ll receive a shipping confirmation email (including tracking information) as soon as it’s on its way.

Orders:

How does COVID-19 affect my order?
As a small business, we are extremely grateful for your support during this time. Due to COVID delays, shipping may take longer than usual. Please allow an additional 7-10 days for your order to ship. You will receive a shipping confirmation with your tracking number as soon as your order ships. Thank you for your patience.

What forms of payment do you accept?
We accept Visa, Mastercard, Amex, Discover, Apple Pay, Paypal, Amazon Payments as well as many preferred international payment options.

Is my payment secure?
Protecting your sensitive payment data is important to Warm & Wonderful, and we have taken several steps to ensure all of your data is secure.

Is sales tax added to my order?
All orders to the United States, including territories are subject to local sales tax.

How do I know which size to choose?
We include size guides on many of the product pages of our website. For additional sizing information, please contact us at baah@warmandwonderful.com.

Which products are excluded from discounts?
All books and gift card products are excluded from discounts.

An item I like is out of stock. When will you receive more inventory?
You may sign up to the waiting list directly on the product page. For more information, please contact us at baah@warmandwonderful.com.

Do you sell gift cards?
Yes. You may purchase gift cards here. Please note purchases outside of the United States cannot be made using a gift card at this time. Gift cards purchased at warmandwonderful.com are non-refundable.

Do you offer gift wrapping?
We do not offer gift wrapping at this time.

Shipping:

How long will shipping take?
For information regarding shipping timelines and rates, please click here.

How can I track my order?
You will receive a shipping confirmation with your tracking number as soon as your order ships. Or simply log in to your account and track the status of your order here.

How can I change or cancel my order?
You can modify or cancel your order up to an hour after it was placed.  After that time, you are able to return your item in accordance to our policy here.

Returns:

Please refer to our return policy here.

General:

How do I contact your team if my question isn’t answered here?
Please feel welcome to contact us at baah@warmandwonderful.com 24/7 or call us at +447360498096 Monday - Saturday between 10am - 6pm EST!